What AUTOBACS
Aspires To
Total Support for All Stages of Car Ownership
AUTOBACS chain offers customer convenience and reliability by being the one-stop solution for every automobile-related need from purchasing a vehicle, to getting the right merchandise, having cars inspected and maintained, and even finding a next vehicle. Making the most of our brand, store network, merchandise selection and people, our aim is to gain 100% customer support for our slogan “Anything about cars, you find at AUTOBACS.”
Offering “One-Stop Car Goods and Service”
AUTOBACS aims to offer “one-stop car goods and service” comprised of three pillars - the automotive goods business, the statutory safety inspections and maintenance business, and the automobile purchase and sales business. So, for example, when a customer brings his/her car in for a statutory safety inspection, we will take time to learn what the customer’s car-related needs are and then offer the products - new tires, for instance – or services - such as help in purchasing a car - that best respond to the customer’s needs. In taking this approach, we hope to further deepen our relationships with customers, increase customer satisfaction, and increase our profits.
Business Environment and Opportunities
Given the impacts of factors such as the decline in unit prices for car goods, the domestic market for car goods continues to contract. Nevertheless, with the number of registered cars holding steady at around 60 million and the average service life now exceeding 12 years, demand in the overall car-related market, which includes maintenance, and statutory safety inspections and repairs, is expected to remain stable.
Presence
After its establishment in 1974 as Japan’s first specialty retailer offering a comprehensive selection of car goods, AUTOBACS gradually created a far-reaching store network, expanded its product offerings, developed a professional workforce that has become a singular strength, and endeavored to steadily enhance our value proposition, while supporting the development of motorized societies. Today, we are by far the leading specialty retailer of car goods and services in Japan.
