Snap ShotValue Creation from the Customer’s Perspective
To Enhance the Joy and Enrichment
Cars Bring to Daily Life
AUTOBACS offers an expanding range of lifestyle goods and services to enhance the joy and
enrichment cars bring to all manner of occasions, and creates stores where customers always
feel welcome and free to ask for car-related advice.
Fun, Convenient Products
For Outings and Leisurely Drives
The newly established “GO OUT” section featuring products to make weekend camping trips and outings even better.
(AUTOBACS GARAGE FUCHU)
Letting Customers
Relax While Their Cars
Are Being Washed
An urban-style members-only, reservation-only store offering a manual car-washing service at the entrance and emphasizing maintenance services.
(Smart+1 IBARAKI NISHI STORE)
New Ways to Enjoy
Car Interiors and Garages
Goods that enhance the enjoyment cars bring to various aspects of daily life.
(AUTOBACS GARAGE FUCHU)
Making Outings
Better with the
Latest Gadgets
Bluetooth speakers and other gadgets to make outings even better.
(AUTOBACS GARAGE FUCHU)
Product Displays Organized by
Purpose and Application
Product displays created for select offerings of goods for particular purposes and applications. This new store format seeks to enhance convenience by also employing a reservation system to eliminate waiting times for pit services.
(AUTOBACS YURIHONJO STORE)
Reducing the Frustration of Selecting Products
for Customers Unfamiliar with the Details of Cars
Customers unfamiliar with the details of cars can receive recommendations for the tires, oil, batteries, wipers, and other products best suited for their needs. Part replacement notifications are now being provided on an experimental basis.
(AUTOBACS GARAGE FUCHU)
Peace of Mind and Confidence
For Everything Related to Cars
AUTOBACS is the one-stop solution to customers’ needs for everything from automotive goods,
to statutory safety inspections and maintenance, and car purchases.
We make sure that every individual AUTOBACS employee provides the highest quality service,
so customers can have peace of mind and confidence when they come to AUTOBACS.
Expert Pit Services by
Technical Specialists
AUTOBACS customers have access to a broad range of services by technical specialists, who are certified automobile mechanics and have AUTOBACS internal qualifications as specialists in areas such as product installation and performance of statutory safety inspections and maintenance.
(Photo: AUTOBACS GARAGE FUCHU)
Optimal Automotive-Good
Recommendations by
Car Life Advisors
Car Life Advisors, specialized staff with internal qualifications, provide appropriate advice based on performance, price, vehicle make and model, and other information to help customers purchase the right products.
Speedy Car Appraisals
AUTOBACS’ patented car appraisal system produces car purchase appraisals in about 30 minutes. To assure customers they can rely on the appraisal, we present them with a formal estimate valid for five days.
Products that Mean Convenience and Peace of Mind for Customers
“AQ.” is a private brand of merchandise AUTOBACS offers as a standard for basic, reliable products. Separately, we have also begun to offer safety devices for purposes such as preventing sudden acceleration, and warning of impending collisions.
Online and Telephone Reservations to Eliminate Waiting Times
Our reservation systems increase customer convenience by eliminating waiting times for services such as statutory safety inspections and oil changes.
Customer-Oriented Service Menu
AUTOBACS offers an extensive service menu with offerings such as manual car washes and ¥500 pit services to increase customer convenience and peace of mind.
