Number of personnel with national qualifications Approx. 3,500 people | AUTOBACS Group qualifications Approx. 14,800 people
  • At the AUTOBACS Group, employees who hold national qualifications such as mechanic and automobile statutory safety inspector offer customers a range of professional advice.
  • The AUTOBACS Group has a system for employees to obtain various in-house qualifications, too. Examples include Motoring Advisor, which shows that an employee has obtained product knowledge related to automotive goods, and Mechanic, which shows that an employee has obtained basic automobile maintenance knowledge. These qualifications help to improve confidence and satisfaction among customers.
Training on strategic management skills
Training on strategic management skills
Training on strategic management skills
Training on strategic management skills
Training on strategic management skills
Customer hospitality training
Customer hospitality training
Customer hospitality training
Customer hospitality training
Stores managers of all stores received tranining on strategic management skills 551 people | All staff received customer service training 9,920 people
  • The AUTOBACS Group has provided customer service training to all employees to ensure that all customers can shop at its stores comfortably and with confidence. The training reinforces basic conduct such as greeting and interacting with customers and remembering to smile and be cheerful.
  • Store managers of all stores have been receiving strategic strength training. We are now extending the scope of training to include assistant managers as well. Through this training, we aim to enhance the management skills of store leaders.
  • We aim to continue the customer service training we have implemented to date, with a view to nurturing human resources who are trusted and relied upon even more by customers in local communities.
Number of franchised stores 396 stores | Consolidated store management subsidiaries 146 stores | Directly managed 10 stores
  • The AUTOBACS Group's earnings structure consists of the wholesale operations supplying automotive goods and other merchandise to franchised stores and retail operations at stores managed by consolidated subsidiaries.
  • Currently, the AUTOBACS Group's operations are carried out by 396 franchised stores, 146 stores managed by consolidated subsidiaries, and 10 stores directly managed by AUTOBACS SEVEN.
  • A Closer Presence to Customers
  • Extensive Product Lineups and Services
  • Franchisees and Employees Supporting Customers
  • Sound Financial Position and Capital Policies
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